Returns & Exchanges
If there is a price difference between the item being returned compared to the requested exchange item, the customer will be responsible for the difference. If there is a credit due to the customer, that credit will be applied to the original form of payment back to the customer. The customer is responsible for all shipping costs.
Not all gifts are eligible for return. If the order being returned included a free gift(s) with purchase, we also require that the eligible free gift(s) is returned. If the free gift(s) is not returned with the order then we will adjust the return amount in retail dollars of the gift(s).
Please allow 2-3 business days for processing of your refund or exchange.
Shipping & Delivery
Unless otherwise shown in the listing our processing times are as follows:
- Jewelry & accessories: 2-4 business days
- Gemstone hangings: 4-5 business days
- Suncatchers: 3-4 business days
Processing times do not include weekends or major holidays.
Estimated delivery times for US based customers are as follows:
- USPS Ground Advantage: 2-5 days
- USPS Priority shipping: 2-3 days
Expedited next business day shipping is available for jewelry & accessory orders. We do our best to reduce waste & be eco-friendly therefore we may package multiple items in the same jewelry box. If certain pieces are intended as gifts, please leave us a note during checkout so we can box it separately.
You will receive a shipment confirmation email with tracking. Once your package is dispatched, we are no longer responsible for packages in transit.
Please make sure your shipping address is correct. If your order has been shipped to the incorrect address, I cannot retrieve it once it's in the hands of the USPS. If your order has been returned to us due to providing an incorrect address, customer is responsible for purchasing shipping to resend the order to the corrected address. We are not responsible for items being delivered to the wrong address provided by the customer.
If your package is lost in transit please contact your local Postal Office so they can try to locate it. We will assist in any way we can to help locate it but we are not responsible for packages that are lost or stolen.
Non US customer orders are shipping via USPS International Package Service. Delivery typically takes 6-10 days but it can be longer. We are unable to track packages for non US customers. International customers are responsible for any import taxes and duties. We are are not responsible for any delays that may occur in customs. If your country is not listed and you would like to place an order, please contact us at email@example.com
We offer wholesale and would love to partner with you! Please contact us at firstname.lastname@example.org.
Cancellations or order changes must be made within 24 hours of when the order was placed. Please contact us at email@example.com or through online chat.
We take great care to prevent any damage to your order during transit. In the unlikely event that it does arrive damaged please email pictures of the damaged pieces to firstname.lastname@example.org within 24 hours of delivery. If anything is missing from your order contact us within 24 hours of delivery.
My Tracking Shows Delivered But I Didn't Receive It
Often USPS scans items delivered before they have been. We suggest waiting a day or two to see if it does get delivered. We also recommend shipping to a secure, attended location & to make sure your address is entered correctly when you place your order. If your order has been shipped to the incorrect address, we cannot retrieve it once it's in the hands of the USPS. If your order has been returned to us due to entering an incorrect address, the customer is responsible for purchasing shipping to resend the order to the correct address. We are not responsible for items being delivered to the wrong address provided by the customer
Clean your gold filled jewelry with warm water and pat dry with a soft cloth, never rub. Polish your sterling jewelry with a jewelry cloth when needed.
Most of our chains are delicate and beautiful but care must be taken to not stretch, yank or pull on them. We recommend never sleeping in any jewelry as it can snag and cause damage. Our beaded bracelets are made with high quality stretch cord but care must be taken to not over stretch or snag them as they are not impervious to breaking.
We are happy to talk to you about creating custom pieces. Please contact us at email@example.com. During large sales (such as Black Friday) we are unable to accept order customizations.
Listing Images And Information
We try to match the images as best we can but all crystals & gemstones are unique & may vary in shape, size & appearance from what is shown in the listing photos. Charms used on bracelets will vary in shape, size and font if ordering one that is different from what is shown in the listing.