Return & Exchange Policy, Shipping & FAQ's
We want you to love your piece but know that sometimes it is not the right fit. If you are not completely satisfied with your purchase, you can send it back to us in it's original packaging for a refund or exchange within 30 days of purchase. To start a return or exchange, please email firstname.lastname@example.org. Please note we will only accepts returns & exchanges on unworn, new condition items. Custom or personalized pieces, custom mala necklaces, suncatchers, chakra hangings & closeout items are not eligible for return or exchange.
If the item(s) and packaging materials are not returned in their original condition, the customer is responsible for any loss in value and will receive a prorated credit. If the item(s) are returned in perfect condition along with all packing materials, you'll be issued a refund to your original payment method less the initial shipping cost.
If there is a price difference between the item being returned compared to the requested exchange item, the customer will be responsible for the difference. If there is a credit due to the customer, that credit will be applied to the original form of payment back to the customer. The customer is responsible for all shipping costs.
Not all gifts are eligible for return. If the order being returned included a free gift(s) with purchase, we also require that the eligible free gift(s) is returned. If the free gift(s) is not returned with the order then we will adjust the return amount in retail dollars of the gift(s).
Please allow 2-3 business days for processing of your refund or exchange.
Unless otherwise indicated in the listing our lead time to process orders is 2-4 business days not including weekends. This does not include shipping time. Estimated delivery times for US based customers are as follows:
USPS First Class standard shipping: 2-5 days.
USPS Priority shipping: 2-3 days & includes insurance
You will receive a shipment confirmation email with tracking. Once your package is dispatched, we are no longer responsible for packages in transit.
Please make sure your shipping address is correct. If your order has been shipped to the incorrect address, I cannot retrieve it once it's in the hands of the USPS. If your order has been returned to us due to providing an incorrect address, customer is responsible for purchasing shipping to resend the order to the corrected address. We are not responsible for items being delivered to the wrong address provided by the customer.
If your package is lost in transit please contact your local Postal Office so they can try to locate it. We will assist in any way we can to help locate it but we are not responsible for packages that are lost or stolen.
Non US customer orders are shipping via USPS International Package Service. Delivery typically takes 6-10 days but it can be longer. We are unable to track packages for non US customers. International customers are responsible for any import taxes and duties. We are are not responsible for any delays that may occur in customs. If your country is not listed and you would like to place an order, please contact us at email@example.com
We offer wholesale and would love to partner with you! Please contact us at firstname.lastname@example.org.
Cancellations or order changes must be made within 48 hours of when the order was placed. Please contact us at email@example.com or through online chat.
We take great care to prevent any damage to your order during transit. In the unlikely event that it does arrive damaged please email pictures of the damaged pieces to firstname.lastname@example.org within 24 hours of delivery. If anything is missing from your order contact us within 24 hours of delivery.
We recommend shipping to a secure, attended location and making sure your address is entered correctly when you place your order. If your order has been shipped to the incorrect address, we cannot retrieve it once it's in the hands of the USPS. If your order has been returned to us due to providing an incorrect address, the customer is responsible for purchasing shipping to resend the order to the corrected address. We are not responsible for items being delivered to the wrong address provided by the customer
Jewelry that is gold fill or sterling silver is the most durable and long lasting. Just like plated jewelry it is still best to store them in a dry area away from sprays, oil and other elements. Avoid exposing plated jewelry to water, perspiration, sprays, oils, lotions, and tanning products. These are known to tarnish jewelry faster. Each one of us is unique and your personal body chemistry + PH levels can affect how quickly plated jewelry will wear or tarnish.
Clean your gold filled jewelry with warm water and pat dry with a soft cloth, never rub. Polish your sterling jewelry with a jewelry cloth when needed.
Most of our chains are delicate and beautiful but care must be taken to not stretch, yank or pull on them. We recommend never sleeping in any jewelry as it can snag and cause damage. Our beaded bracelets are made with high quality stretch cord but care must be taken to not over stretch or snag them as they are not impervious to breaking.
We do offer repairs on jewelry purchased for up to one month after delivery. The repair cost will vary based on the repair needed. The customer is also responsible for paying for return and outgoing shipping of the repaired item. Please contact us at email@example.com to initiate a repair request.
We are happy to talk to you about creating custom pieces. Please contact us at firstname.lastname@example.org. During large sales (such as Black Friday) we are unable to accept order customizations.
We try to photograph and describe all our items to the best of our ability. Please read the listing information carefully. Should you have any questions that are not covered on the listing, please contact us through online chat or at email@example.com
Please note that charm shape, size & font can vary with each intention. Bead, gemstone and crystal shade, size, color and pattern may vary since they are natural materials & no two are alike.