Order Fulfillment & Quality Associate

Fierce Forward is seeking a full-time Order Fulfillment & Quality Associate to join our on-site team in North Scottsdale.

Location: North Scottsdale, AZ (On-site) near Pima Rd & the 101
Schedule: Monday–Friday, 8:00am–4:00pm
Start Date: As soon as possible 

In this role, you are the final protector of the customer experience. You are the person who ensures every order is accurate, beautiful, and delivered with care. You are the last hands on our jewelry & decor pieces before they reach someone who may truly need that message, that energy, that encouragement.

This is detail-driven work. By design, it’s repetitive: the same steps and the same standard on every order. It’s fast-paced at times. And it matters.

Every order includes a handwritten customer note. Correct grammar and spelling are required, and you will complete a short writing exercise at the in-person interview.

Compensation + Bonus

Starting Pay: $20/hour

We offer a discretionary bonus from Thanksgiving week through Christmas Eve, tied to department performance, attendance and adherence to quality standards.

Benefits

• Paid major holidays (full-time employees)

• Employee discount

• Paid sick time (earned per Arizona law)

• Paid time off (full-time employees): 5 paid days off after 12 months, increasing to 10 paid days off after 2 years

Who You Are

You are:

• Extremely accurate: you double-check naturally and take pride in getting it right
• Highly coachable: direction doesn’t offend you, it helps you win, and you apply correction right away
• Accountable: if you make a mistake, you say so immediately and help fix it
• Positive and professional: you bring a good attitude and treat teammates with respect
• Careful with your writing: you write neat, correct customer notes and proofread your own work.
• Organized & steady: you stay calm and focused, even when the pace picks up
• Process-minded: you follow the system as taught, every time, and bring ideas to your manager before changing anything.
• Mission-minded: you never forget there’s a real person on the other end of every order

What You'll Do

• Inspect, pack, and send customer orders with care and accuracy, every single time
• Quality check items before they ship so nothing leaves that doesn’t meet our standard
• Write handwritten customer notes with every order
• Create shipments in our software and make sure orders go out correctly and on time
• Keep your packaging station organized, stocked, and ready
• Flag issues or missing items clearly so the team can move quickly
• Send every package the way you’d want to receive one

Requirements

• Standing most of the day, moving quickly, lifting small boxes up to 10 pounds, writing customer notes, and using your hands continuously
• Signing a non-compete and confidentiality agreement is required as a condition of employment

Experience

No packaging or fulfillment experience needed. We hire for work ethic, attitude, and follow-through, and we train the right person.